Order Collector
Add-on · ₹999/mo per channelTakes complete, accurate orders in chat.
From "I want to order" to a complete order — items checked against your real catalogue, delivery details collected, payment details shared — filed for your team to confirm. No more screenshots and phone-tag.
What it does — for real
Every capability below is a live action in your Janiva workspace, not a scripted reply.
Knows your catalogue
Recommends and answers from your real product list — prices and all.
Recognises returning customers
Looks the customer up in your CRM so nobody is asked the same question twice.
Captures every lead
New contacts land in your CRM automatically — name, number, and what they wanted.
Opens deals in your pipeline
A serious enquiry becomes a tracked deal with everything it learned in the notes.
Shares payment details
Sends your payment info the moment a customer is ready to pay.
Escalates to your team
Anything it can't finish becomes an assigned task — nothing slips into a void.
Human handoff, always
The moment it's out of depth — or the customer asks — it hands the chat to your team with full context.
How it works
Activate in one click
Pick the agent in your Agent Store, choose the WhatsApp number or website chat it should answer on.
It talks like your best hire
Grounded on your knowledge base and catalogue, guarded by non-negotiable rules — it never invents prices or promises.
Real work lands in your dashboard
Leads in CRM, bookings on the calendar, tasks assigned — and a human handoff the moment it's out of depth.
Built for
More works for every business
Ready to hand off the back-office?
See Janiva run on your own numbers and companies. Book a 20-minute demo.
