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Refund & Cancellation Policy

Last updated: 26 July 2026

This policy explains how cancellations and refunds work for Janiva subscriptions and prepaid balances, wherever you are billed — in INR, USD or AED. It forms part of our Terms of Service.

1. Free trial

Where a free trial is offered, it requires no card and ends automatically. You are never charged unless you choose a paid plan — so there is nothing to refund from a trial.

2. Cancelling a subscription

  • You can cancel any plan at any time, from the dashboard or by messaging support. There is no exit fee and no notice period.
  • Cancellation takes effect at the end of the billing period you have already paid for — the Service keeps running until then.
  • Cancelling stops all future renewals, including auto-renewal mandates where you set one up.

3. Refunds on subscription fees

  • First purchase, 14-day guarantee: if Janiva is not right for you, tell us within 14 days of your first paid subscription and we will refund it in full.
  • After that, subscription fees are not refunded pro-rata for partial periods or unused features — cancelling stops the next charge instead. Exceptions are made where a refund is required by applicable law.
  • On annual plans, cancelling stops the renewal; the Service runs to the end of the paid year.

4. Prepaid message balances

WhatsApp message charges are billed from a prepaid balance you top up. If you close your account, we will refund any unused prepaid balance on request — it is your money, not a voucher.

5. Duplicate, failed or incorrect charges

If you were charged twice, charged after cancelling, or charged the wrong amount, tell us within 60 days and we will refund the difference to your original payment method — no questions beyond what we need to locate the transaction.

6. How refunds are paid

  • Refunds go to the original payment method, in the currency you paid in.
  • We process refunds within 5–7 business days of approval; your bank or card issuer may take additional time to post them.
  • Taxes charged on the original invoice (GST in India, VAT in the UAE) are adjusted by credit note as applicable law requires.

7. How to ask

Email [email protected] or message us on WhatsApp from your registered contact, with the workspace name and (for charge issues) the transaction reference. We confirm receipt within one business day.

8. Changes to this policy

We may update this policy for future purchases with notice on this page. Changes never reduce the rights attached to a period you have already paid for.