Retail & D2C
Add-on · ₹999/mo per channelOrder status, availability and returns — answered instantly.
Your store's front desk on WhatsApp: real order status from your order data, product availability from the catalogue, and return requests filed as team tasks — customers stop waiting, your team stops repeating.
What it does — for real
Every capability below is a live action in your Janiva workspace, not a scripted reply.
Reads real orders
Order status answered from your actual order data, never invented.
Knows your catalogue
Recommends and answers from your real product list — prices and all.
Answers from YOUR knowledge
Grounded on your uploaded docs and FAQs — it answers from your business's truth, never guesses.
Escalates to your team
Anything it can't finish becomes an assigned task — nothing slips into a void.
Shares payment details
Sends your payment info the moment a customer is ready to pay.
Human handoff, always
The moment it's out of depth — or the customer asks — it hands the chat to your team with full context.
How it works
Activate your industry's agent
It already speaks your business — no prompt writing, no flow building.
Feed it your details
Upload your menu, catalogue, policies or property list to the knowledge base — that becomes its truth.
It runs the front desk
Enquiries answered, visits booked, leads captured — 24×7, in your customer's language.
Built for
More built for your industry
Ready to hand off the back-office?
See Janiva run on your own numbers and companies. Book a 20-minute demo.
